VOCIC.DE APPROACH TO DATA PROTECTION
1.1 This website is operated by Vocic.de . Throughout the site, the terms "we", "us" and "our" refer to Vocic. We are committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use and disclose information that identifies or associates with you ("Personal Information"). Information about our customers is an important part of our business and it is not our place to sell our customers' personal information to others, use their personal information or images for advertising without their consent, or collect their personal information for the primary purpose of collecting it. We only share our customers' personal information as described below.
1.2 Under comprehensive federal and state online privacy laws, we are the data controller of the personal information we hold about you.
1.3 You should also be aware that we use cookies to store and retrieve information while providing access to our website. For more information about our use of cookies, please see our Cookie Policy.
2. PERSONAL DATA WE HAVE ABOUT YOU
2.1 We collect personal information from you when you voluntarily submit information directly to us or our website. This may include information you provide when you register to use the website, create an account on our website, fill in a form, enter competitions through our website, correspond with us, purchase products on the website, subscribe to our email lists, or participate in surveys or promotions.
2.2 We also collect personal information from you indirectly, such as information about the pages you view on the Website, the device you use to connect to the Website or the products you add to your wish list. We may also collect personal information about you from third parties, such as other users of the Website.
2.3 Below we describe in more detail the categories of personal data that we collect:
(a) Contact information: such as your name, email address, phone number and addresses associated with your account.
(b) Profile information: such as your contact details (as above) and other information you provide when creating a profile on our website.
(c) Comments and opinions: such as comments and opinions you share through third party services (e.g. review platforms) or when you respond to our surveys, competitions and promotions.
(d) Messages to us or between users: messages you send to us, such as emails and written correspondence, and messages to other users who use review platforms.
(e) Payment and transaction information: We keep records of the products and services you purchase from us and the payment method you use for the transaction.
(f) Your preferences: choices you make, such as notification and messaging preferences or choices about how the website is displayed.
(g) Information about products you have viewed: We collect information about the products you have viewed on the Website or added to your shopping cart.
(i) We collect information about how you use the Site, such as the pages and links you access, when you access the Site and for how long you stay, the website you come to the Site from or visit after leaving the Site, and choices and decisions you make when using the Site.
(ii) We also collect information about the computer or other electronic device you use to connect to the Website, such as details about the device type (including unique device identification numbers), its operating system, browser and applications connected to the Website through the device, your internet service provider or mobile network, your IP address and your device's telephone number (if available).
(iii) Typically, the information we collect about how you use or connect to the Site will be associated with your device rather than with you as an individual, although if you are logged into a registered account, this information may also be associated directly with you.
(i) Information about your location: Other than the information you provide to us, we do not collect any information about your precise location. Using your device's IP address, we may be able to determine an approximate location, but it will not be more precise than the city, state or country where you are using your device.
(j) Purchase Location Information: We display a catalog image of each purchase made through our website on a searchable map to show the approximate location of the delivery address you provide when making your purchase. We do not disclose any personally identifiable information on our map and simply display our catalog image of the purchase you make, along with the postcode of the delivery address.
(k) Information Provided by Other Users: Sometimes other visitors to our Site may provide information associated with you. For example, other visitors may provide information associated with you when they invite you to use the Site.
(l) Information provided by other organisations: Other organisations may provide us with information that we associate with you where they are permitted to do so by law, such as contact details, demographic data or internet navigation information.
(m) Information from fraud and crime prevention organisations: If fraudulent or other criminal activity is suspected in relation to your account, we may receive information from credit reference agencies, fraud and crime prevention organisations.
3. HOW WE USE YOUR INFORMATION
3.1 We also use your personal data for the specific purposes described below:
(a) Contact Details: We use your contact details so that we can communicate directly with you about the products we sell and the service we provide, and about any questions, problems or concerns you or other users may have. We may also use your contact details to send you information about products and services that may be of interest to you (these communications will be made in accordance with your marketing preferences), including information sent on behalf of or from our marketing and business partners that we or they think you may find interesting.
(b) Comments and Opinions: We will use your comments and opinions to identify products and services that may be of interest to you and to ensure that you can interact with our users as permitted by the functionality of the Service and your preferences.
(c) Payment and transaction information: We use the payment and transaction information you provide to process payment for any product or service you purchase from us. We may also use the history of your transactions with us to identify products and services that may be of interest to you.
(d) Messages to Us or Other Users: We use messages you send to us to help us respond to any questions, problems or concerns you raise and to ensure that you can interact with our users as permitted by the functionality of the Service and your preferences.
(e) Your preferences: We use your preference settings to deliver notifications and messages, display the Site, and track other choices you may make about how the Site is displayed to you.
(f) Information about products you have viewed: We will use this information to send you reminders and further information about those products. We will also use this information to identify products and services that may be of interest to you.
(g) Information about your location: We may use an approximate location to ensure that the content of the Site is relevant to the city, state or country in which you are using your device. We will not collect or track your precise location without your consent.
(h) Information Provided by Other Users: We use your personal information contained in messages sent to us by other users to respond to questions, issues, or concerns they raise and to ensure that you can interact with our users within the permitted functionality of the Service and your preferences. We use your personal information contained in forms submitted by other users to contact you when they indicate that you would like to receive a communication from us.
(j) All Personal Information: We use any Personal Information we collect to (i) monitor and improve the Site and our procedures and processes, and (ii) assist us in developing new products and services. Our use of your Personal Information in this way will not result in any information that was not previously publicly available being posted on the Site. Nor will we use information about fraudulent or criminal activity related to your account to develop new products and services.
3.2 We may anonymise and aggregate any information we collect (so that you cannot be directly identified). We may use anonymised information for purposes such as testing our IT systems, conducting research, analysing data, improving the website, developing new products and features or displaying information about the purchases made through our website, for example the most popular purchases or purchases based on an estimated location.
4. INFORMATION WE SHARE WITH THIRD PARTIES
4.1 We may share your personal information with the following parties:
(a) Companies in the same group of companies as us: our subsidiaries (that is, any organisation that we own or control) or our ultimate holding company (that is, any organisation that owns or controls us) and any subsidiaries owned by it. These companies will only use your personal information in the same way that we can, as set out in this Privacy Policy.
(b) Service providers, partners and consultants: third parties who provide a service to us, collaborate with us on marketing and other business activities, advise us, or with whom we work in other business capacities. For example, we use a third party delivery service to deliver any products you purchase to your address. We may also share your personal information with our marketing and other business partners and other carefully selected third parties who may wish to offer you other goods or services which we or they have identified as likely to be of interest to you. These third parties may only use your personal information in accordance with our instructions or your marketing preferences and are required to keep your information secure.
(c) Buyers of our business: As part of a sale, personal information may be disclosed or transferred to a buyer or prospective buyer of our business or any of our assets.
(d) Law enforcement, regulatory authorities and other parties for legal reasons: third parties to whom we are legally required to disclose your personal information, or to whom we must disclose your personal information in order to protect our rights, property or safety or the rights to our property or the safety of others, to detect and investigate illegal activities and violations of agreements we have with you.
4.2 Except as set out above, we do not share information about identifiable individuals with third parties. We may provide aggregated statistical information and analytics about users of the Website to third parties, but we will ensure that no one can be identified from this information before we share it.
5. MARKETING AND ADVERTISING
5.1 Email marketing - From time to time we may contact you by email with information about our products and services. If you do not want us to send you email marketing, please let us know by sending an email to "contact@vocic.eu". You can also unsubscribe from our marketing emails by clicking on the unsubscribe link (where available) in the emails we send you.
5.2 Email notifications on behalf of users - We may send you notifications so that users may wish to contact you about purchases they have made through our website. If you would like to speak to the user, you can do so by logging into Unboxed. If you do not want us to send these notifications, please let us know by sending an email to "contact@vocic.eu".
5.3 Email notifications about your order or changes to the services we provide – We may send you email notifications in connection with your order or changes to the way we provide our services to you.
5.4 Advertising on the Website and other websites – We or our advertising partners may show you advertising on our Website or other websites. To do this, we or our advertising partners may collect information about how you use the Website or the types of other web pages, content and advertisements that you or others using the device you use to connect to the Website interact with, visit or view. The information collected may also include the IP address of the device you connect to the Website or the email address you provide to us or our Website. We or our advertising partners use the information collected to ensure that the advertising you see on the Website or other websites or apps (where our partners have advertising space) is more relevant to you.
5.5 Our advertising partners' techniques to recognise the device you are using or your email address are not targeted to you as an individual. Typically, cookies and similar technologies are used to deliver these types of advertising. For more information about cookies and how to manage them, please see our Cookies Policy.
6. STORAGE AND TRANSFER OF YOUR PERSONAL DATA
6.1 Cookies and local storage: We may store information (including personal data) locally on your device using cookies and other browser and application storage methods. Please see our Cookies Policy for more information.
6.2 International transfer of your personal data: The personal data we collect may be transferred to, and stored in, countries outside the jurisdiction in which you are located, and in particular outside the United States. Some of these jurisdictions offer different levels of protection with respect to personal data and may, in certain cases, be less protective than the jurisdiction in which you are normally resident. We will take all reasonable steps to ensure that your personal data is treated securely and confidentially in accordance with this Privacy Policy.
7. ACCESS TO YOUR PERSONAL DATA
7.1 If you would like to access information, please contact us using the contact details provided in the "Contact Us" section below. Please provide as much information as possible about the information you are looking for and we will be happy to try to help you find it.
8. LINKS TO THIRD PARTY WEBSITES
8.1 The Website may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, news publications, retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check each policy before submitting any information to these websites.
9. CHANGES TO THIS POLICY
9.1 We may update this Privacy Policy from time to time, so you should check this policy regularly. If we make any material changes to this Privacy Policy, we will update the "last modified" date at the top of this Privacy Policy. Changes to this Privacy Policy will take effect when they are posted on this page.
10. NOTE FOR YOU
10.1 If we need to provide you with information about something, whether for legal, marketing or other business reasons, we will choose what we believe is the best way to contact you. We will normally do this by email or by placing a notice on the website. The fact that we may send you communications does not prevent you from opting out of certain types of contact, as described in this privacy policy.
11. REQUEST FOR DELETION OF YOUR DATA
If you close your account, you will no longer be able to make any personalizations on vocic.de. You will also lose your login details and your purchase history.
Before closing your account, please review your account first. We don't want you to leave and will do everything we can to resolve any issues. If you still want to close your account, please make sure your orders are complete.
What you need to know about closing your account
If you submit a request to close your account, we will send you an email to your registered email address within 24 hours to notify you that we have received the request. Generally, it takes 48 hours to close an account from the date we receive a request. However, if you have purchased an order in the 30 days prior to submitting your request, we will keep your account open for 30 days after we receive your request to allow your purchases to be completed.
After the 48-hour or 30-day period (depending on whether you have purchased anything in the last 30 days), your account will be permanently closed and your data deleted.
Personal data on closed accounts
The right to delete your personal information (including personal data) depends on data protection laws, which vary by country and region. At vocic.de, we extend this right to delete your data to all users, regardless of the rules of any country or region.
If you submit a request to close your account, your personal data will also be deleted.
vocic.de deletes personal data using approved methods such as encryption, pseudonymization and aggregation. You must, in turn, delete the cache, cookies and history of each browser you have used to log into your account.
If you submit a request to close your account, your purchase data and balance will also be deleted.
Please send your request to delete your account by email to contact@vocic.eu
Cookie Policy
1. SUMMARY
This Cookie Policy explains what cookies are and how vocic.de Limited ("we", "us" or "our") uses them on VOCIC.de (our "Website"). We recommend that you read the Policy in full so that you understand what information we collect using cookies and how that information is used. By using our Website, you agree that we can use cookies in accordance with this Cookie Policy.
2. WHAT ARE COOKIES?
Cookies are text files containing small amounts of information that are downloaded to your browsing device (e.g. a computer or smartphone) when you visit a website. Cookies can be recognized by the website that downloaded them - or by other websites that use the same cookies. This helps websites recognize whether the browsing device has visited them before.
3. What are cookies used for?
Cookies perform many different jobs. For example, they help us understand how our website is used, enable you to navigate between pages efficiently, remember your preferences, and generally improve your browsing experience. Cookies can also help make the marketing you see online more relevant to you and your interests.
4. WHAT TYPES OF COOKIES DOES vocic.de USE?
The types of cookies used on our website generally fall into one of the following categories: strictly necessary; analytical; functionality; advertising; and social media. For more information about each cookie category, see the table below.
Strictly Necessary Cookies
These cookies are essential to the functioning of our website. They enable you to move around the website and use its features. Without these cookies, services necessary to use our website, such as access to secure areas, cannot be provided.
Analytical cookies
These cookies collect information about how people use our website, for example which pages are visited most often, how people move from one link to another, and whether they get error messages from certain pages. These cookies do not collect any information that identifies you. All information collected by these cookies is grouped with information about how other people use our website on an anonymous basis. Overall, these cookies provide us with analytical information about how our website is performing and how we can improve it.
functionality cookies
These cookies help us remember choices you make and customize our website to provide you with enhanced features and content. For example, these cookies can be used to remember your user name, language or country selection. They can also be used to remember changes you have made to text size, font, and other parts of the pages that you can customize.
advertising cookies
These cookies are used to deliver advertising that is more relevant to you and your interests. They are also used to limit the number of times you see an advert and to measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations, such as advertising partners. This means that after you have visited our website, you may see advertisements for our services elsewhere on the internet.
social media cookies
To enhance your browsing experience and facilitate sharing, some pages on our website may contain tools or applications that link to third party social media service providers such as Facebook, X or Google+. These tools or applications may allow the social media service provider to set their own cookies on your device. We do not control these cookies and you should check the social media service provider's website for more details on their use of cookies.
5. How long do cookies remain on my browser device?
The length of time a cookie stays on your browsing device depends on whether it is a "persistent" or a "session" cookie. Session cookies only stay on your device until you stop browsing. Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted.
6. FIRST-PARTY AND THIRD-PARTY COOKIES
"First-party cookies" are cookies owned by us and placed by us on your device. "Third-party cookies" are cookies placed by a third party on your browsing device when you visit our website. Third parties who set cookies from our website are providing a service or feature of the website to us, but we do not always have control over how third-party cookies are used. For more information about how cookies are used, please visit the third-party website.
7. HOW TO MANAGE COOKIES ON THIS WEBSITE
You can usually use the browser you are using to view this site to enable, disable or delete cookies by following your browser's instructions (usually found in the 'Help', 'Tools' or 'Edit' settings). Please note that if you set your browser to disable cookies you may not be able to access secure areas of the site and other parts of the site may not function properly.
For more information about changing your browser’s cookie settings, visit www.allaboutcookies.org.
Some third parties may use advertising cookies to collect information about your browsing activities so that they can present you with website advertisements relevant to your interests.
8. CHANGES
Information about the cookies we use may be updated from time to time, so please check regularly for any changes. The date this document was last modified will be shown at the top of this page.