FAQ

VOCIC does not currently bill through Medicare or insurance providers, so we cannot accept payments through them.

However, our team has been actively looking into this issue and we expect to have updates later this year. Keep an eye on our website at VOCIC.de and follow us on Facebook @VOCiC Medical Deutschland for the latest news as it becomes available.

Pick-up is currently not possible. For further questions please contact contact@vocic.eu.

Most VOCIC products are ready to use and do not require installation!

However, for items that require installation, you can find helpful video tutorials on our YouTube channel @VOCICMedical.

Please note that installation services may be limited depending on your region. If your purchased product includes installation services, please contact contact@vocic.eu to review options and make arrangements.

Most VOCIC products are standard models that offer height and width adjustments. For information on how to use them, please see the relevant product page and video.

We offer custom designs for certain products. If you are interested, please contact contact@vocic.eu to discuss the possibilities.

We have prepared different options for purchasing accessories for different products. Please contact contact@vocic.eu to purchase.

VOCIC is actively seeking distributors to display our mobility aids and home care products in local retail and medical supply stores. Stay up to date by visiting www.vocic.com and our Facebook page @VOCICMedical.

If you have suggestions for retail stores that carry our products, please let us know at business@vocic.com.

Thank you for your interest in VOCIC products. If you have any testing options, please email service@vocic.com and we will be in touch shortly to discuss further details.

If you have forgotten your password:

(1) On the login page, click “Forgot your password?”.

(2) Enter your registration email address and submit. We will send you an email to reset your password.

(3) Check your email and enter your new password to complete the process.

If you could not find the email in your inbox:

(1) Check your trash.

(2) Please double check that you have entered the correct email address and try again.

If your problem is still not resolved, please contact us at contact@vocic.eu.

We do not include price tags or receipts in our packages. If you need these documents, please contact us by email at contact@vocic.eu and we will provide them to you.

Simply send us an email to contact@vocic.eu to receive the invoice.

(1) Orders that have not yet been shipped can be cancelled via your VOCIC account. Simply log in, find your order and click "Cancel". Then inform us as soon as possible at contact@vocic.eu to stop the processing of the order.

(2) If your order has already been shipped, please understand that we cannot stop and cancel the shipment immediately. Please email contact@vocic.eu and we will work with the shipping carrier to recall the order accordingly. Shipped packages may incur an additional recall fee. Please make sure you have thoroughly read our 30-Day Easy Returns page regarding order cancellation and refund policies.

Products are shipped from different warehouses, so if the shipment is moving between states or territories, there may be several days between scans.

If the logistics information has not been updated within 3-5 days after shipment and it has been a while since our estimated delivery time, please do not hesitate to contact us at contact@vocic.eu with your order number.

If no one rings the doorbell, delivery companies may leave packages outside the door. In your case, we recommend postponing the delivery while you are away.

Please feel free to contact contact@vocic.eu to arrange a specific delivery date and avoid delivery during your vacation.

Please note that address changes are no longer possible once the package has been shipped.

If you would like to change the shipping address for an order that has not yet been shipped, please contact contact@vocic.eu and provide your new address.

We apologize for the issue and inconvenience caused. If this happens, please follow the steps below:

(1) DO NOT throw away the boxes or packaging materials, otherwise your claim will not be accepted by the shipping company.

(2) Take a photo or video of the damage.

(3) Email your order number and these resources to contact@vocic.eu for assistance.

(4) We will get back to you very quickly with practical solutions.

Please be assured that we will provide a solution to ensure the proper use of the product and resolve the issue.

We sincerely apologize for any inconvenience this issue may cause. If you are experiencing this issue, please follow the steps below:

(1) Check with your household members or neighbors to see if anyone received the package. Some of our customers have found their lost packages this way. If no one received your package, follow the steps below.

(2) Contact contact@vocic.eu and inform us that your package is missing. Please provide your order number and tracking number.

(3) We will file a claim for the lost package with the shipping company. If the package is found, we will arrange delivery immediately. If the package cannot be found, we will arrange a free replacement.

This process may take 7 or more days as we work to determine the last known location of your package. We appreciate your patience during this time while we await notification.

We sincerely apologize for any inconvenience the issue may cause. If you are experiencing this issue, please follow the steps below:

(1) Take a photo of the delivered product.

(2) Check the SKU number in the package.

(3) Send the photo, SKU number and your order number to contact@vocic.eu. We will immediately review the case and offer solutions.

To speed up the process and ensure a smooth process, we recommend keeping the original packaging for returning the item.

We are sorry that you received a product with missing accessories. Please follow the steps below:

(1) Check the package box again to make sure the parts are actually missing.

(2) Circle the missing parts in the manual and take a photo.

(3) Send the photo together with your order number to contact@vocic.eu.

We will investigate the case immediately and ensure that the missing parts are sent to you quickly.

That could be. Please send your situation and request to contact@vocic.eu to check the possibilities.

If you have any problems with coupon codes, please email contact@vocic.eu for confirmation and assistance.

Once an order has been confirmed, we are unfortunately no longer able to apply vouchers or discounts retroactively.

If you have special requirements, please contact contact@vocic.eu for assistance.

VOCIC offers a warranty period of 1 to 5 years. The warranty conditions vary depending on the product and take effect upon receipt of the product.

Specific product warranty terms can be found on the product page or in the user manual.

If you have any further questions about the VOCIC product warranty or need customer service, please contact contact@vocic.eu.

Of course. VOCIC's dedicated support team is available and ready to help! VOCIC support is available by phone at (+852) 66421747 from 9:00 am to 5:30 pm, Mon - Fri (CET). Our agent will quickly walk you through the process. In case you called outside of our business hours, we will take care of it and resolve the issue within 24 hours. We also offer a quick email response within 24 hours to contact@vocic.eu. To ensure a quick and effective response, please provide your order number along with your question and requirements. We will respond to you promptly with the information and help.

VOCIC.com accepts returns for any reason within 30 days of purchase. Before requesting a refund, please read our 30-day return and warranty policy.

If you are unfamiliar with the return procedures, please send a message to contact@vocic.eu to initiate a refund request and we will promptly guide you through the process.

If you need a product replacement for personal reasons, please send your replacement request to contact@vocic.eu. Be sure to include your order number, product model and expected replacement model. We will check the order information and the condition of the original product to confirm if a replacement is possible.

If you require a product replacement due to receiving a faulty/incorrect product, please follow the steps below:

(1) Take pictures or videos to demonstrate the product defect or problem.

(2) Send the pictures, videos and your order number to contact@vocic.eu.

We will assess the situation and offer a specific solution accordingly.

There are many possible reasons why a credit card is not accepted:

(1) The card has expired.

(2) You have reached or exceeded your credit limit.

(3) You have exceeded your daily load limit.

(4) A computer at the end of the transaction has technical problems.

(5) You may have entered the wrong credit card information. Please check the credit card information you entered.

If you have further problems submitting your credit card payment, please contact us at contact@vocic.eu for assistance with the error message you received.

If you are having trouble paying with a credit or debit card, declined payments may be due to one or more of the following causes:

(1) The transaction page has expired.

(2) Leaving the site before completing the payment process.

(3) Your PayPal account does not have sufficient funds or is not linked to a secondary option such as a bank account or credit card.

(4) If you have any detailed questions about your PayPal account, please contact PayPal.

VOCIC has been working on this and will reopen the option as soon as it is available. If you need help with payment options, you can reach us at contact@vocic.eu.

Unfortunately, VOCIC.COM does not accept checks at this time. You can try to submit the order using the following payment options:

Credit card and debit card (Visa, MasterCard, JCB, Discover, etc.)
PayPal
Meta Pay/Google Pay
credit card via PayPal
Shop Pay

VOCIC will send you the latest updates including new arrivals, product usage tips, exclusive discounts and the opportunity to try products for free. Be the first to get the best deals!

This may have the following reasons:

(1) Emails may be marked as spam. Check your spam folder to see if the subscription emails end up there. Remove the spam label and add our sender address to the address book to ensure you receive the subscription email.

(2) Since some email providers limit the number of emails you receive, you may want to free up space in your mailbox by deleting some of the old emails.

If your problem is still not resolved, please contact us at contact@vocic.eu.

(1) Click on “Unsubscribe” in the newsletter to unsubscribe.

(2) If you cannot find the unsubscribe button in the email or have problems unsubscribing, please contact us at contact@vocic.eu.

We do not share information about identifiable individuals with third parties except as described above. We may provide aggregated statistical information and analytics about users of the Site to third parties, but we will ensure that no one can be identified from this information before we share it.